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MGT 330 Final Exam

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1) The key management functions include:
A. Planning, leading, controlling, and organizing
B. Planning, operations, labor, and contracting
C. Marketing, finance, accounting, and production
D. Hiring, training, appraising, and firing
2) Planning involves all of the following EXCEPT:
A. Analyzing current situations
B. Determining rewards for goals achievement
C. Determining objectives
D. Deciding actions to be taken
3) The four traditional functions of management include planning, organizing, leading, and service.
A. True
B. False
4) Specific government organizations in a firm's immediate task environment are called ______________.
A. substitutes
B. regulators
C. new entrants
D. economic indicators
5) Organizations that are affected by and that affect their environment are called ____________.
A. inputs
B. open systems
C. outputs
D. macroenvironment
6) The competitive environment includes all of the following EXCEPT:
A. Suppliers
B. Competitors
C. Customers
D. Financial status
7) A clear advantage of the product form of departmentalization is that task responsibilities are clear.
A. False
B. True
8) The assignment of different tasks to different people or groups is the:
A. Division of labor
B. Organization structure
C. Value chain
D. Strategic plan
9) A basic characteristic of decentralized organizations is delegating authority to people at lower hierarchical levels to make decisions and take action.
A. False
B. True
10) Which of the following does NOT describe effective plans in organizations?
A. They are purposeful.
B. They provide a clear road map.
C. They may be formal or informal.
D. They are flexible.
11) The targets or ends the manager wants to reach are called:
A. Mission statement
B. Plans
C. Vision
D. Goals
12) Plans are:
A. Specific to differing industries
B. Targets a manager wants to reach
C. Inappropriate when resources are scarce
D. Actions taken to achieve goals
13) A plan designed to achieve a set of goals that are not likely to be repeated in the future is a:
A. Strategy
B. Single-use plan
C. Mission statement
D. Standing plan
14) _____________ plans might be referred to as "what-if" plans.
A. Contingency
B. Strategic
C. Standing
D. Single-use
15) A plan that focuses on ongoing activities and may become a more permanent policy or rule is a:
A. Strategy
B. Single-use plan
C. Mission statement
D. Standing plan
16) The moral principles and standards that guide behavior in the world of business are:
A. Business development
B. Business philosophy
C. Business ethics
D. Business principles
17) A system of rules that governs the ordering of values is referred to as:
A. Justice
B. Corporate legitimacy
C. Legal system
D. Ethics
18) Which of the following is NOT an example of a value, as defined in the textbook?
A. Financial success
B. Respect for others
C. Loyalty
D. Honesty
19) The final stage in the human resource planning process is to:
A. Restart the process
B. Discharge those employees determined to be ineffective at realizing organizational goals
C. Distribute compensation adjustments
D. Evaluate the activities conducted to ensure they produce the desired results
20) Companies use empowerment programs, continuous improvement, and total quality initiatives to achieve:
A. Value
B. Imitation
C. Rareness
D. Complete organization
21) Establishing formal systems for managing people in the organization is the function of:
A. Human resources management
B. Labor relations
C. Orientation training
D. Job analysis
22) An organization chart conveys all of the following EXCEPT:
A. The work performed by each unit
B. How decisions are made
C. Who reports to whom
D. How the work is divided
23) Which of these is created through the division of labor and job specialization?
A. Integration
B. Differentiation
C. Coordination
D. Span of control
24) The assignment of different tasks to different people or groups is the:
A. Strategic plan
B. Division of labor
C. Organization structure
D. Value chain
25) Ruby recently accepted a job with a large insurance firm as an internal auditor. Ruby has found that her job is different than the internship she had at an accounting consulting firm. The insurance firm has strictly defined job responsibilities and lines of communication. For every decision Ruby needs to make, approval must be obtained from upper management. Overall, she has found the atmosphere to be quite formal as compared to the internship. Ruby has concluded that the insurance firm has:
A. A high degree of centralization
B. A matrix design
C. Decentralized authority
D. An ineffective structure
26) The organizational pyramid is commonly called the:
A. Hierarchy
B. Bureaucracy
C. Structure
D. Framework
27) An organization with departmentalization that groups units around products, customers, or geographic regions is called a:
A. Divisional organization
B. Matrix organization
C. Centralized organization
D. Functional organization
28) Which of the following reflects a possible cause for an inappropriate vision?
A. The vision is too challenging.
B. The vision reflects only the leader's needs.
C. The vision does not motivate all members of the organization.
D. The vision is too long-term.
29) A mental image of a possible and desirable future state of the organization is a(n):
A. Strategic plan
B. Goal
C. Operational plan
D. Vision
30) A leader is:
A. Someone with authority over others
B. A strategic-level manager
C. The top-level manager in a firm or business
D. Someone who influences others to attain goals
31) Legitimate power is described as power that exists through:
A. Control over punishments
B. The authority to tell others what to do
C. Control over rewards
D. Having expertise
32) The right or authority to tell employees what to do and what they are obligated to comply with the orders is:
A. Coercive power
B. Legitimate power
C. Reward power
D. Referent power
33) Which type of power is dominant when a leader utilizes her ability to control punishments?
A. Legitimate power
B. Coercive power
C. Reward power
D. Referent power
34) Which country does the text describe as becoming the largest producer and consumer of many of the world's goods?
A. Japan
B. Mexico
C. Canada
D. China
35) To be competitive in a global economy, Europeans must increase their level of:
A. Population density
B. Espionage activity
C. Productivity
D. Philanthropic contributions
36) NAFTA combined the economies of:
A. South America, the U.S., and Latin America
B. Latin America, Pacific Rim, and the European Union
C. Canada, Mexico, and South America
D. The U.S., Canada, and Mexico
E. The U.S., the European Union, and North America
37) Which of the following is not a symptom of an out-of-control company?
A. Lack of periodic reviews
B. Excessive policies
C. Bad information systems
D. Lax top management
38) Control based on the use of pricing mechanisms and economic information is:
A. Market control
B. Feedback control
C. Feed forward control
D. Clan control
39) Control has been called one of the Siamese twins of management. The other twin is:
A. Leading
B. Organizing
C. Directing
D. Planning
40) The last step in the control process is:
A. Measuring performance
B. Setting performance standards
C. Comparing performance
D. Taking corrective action
41) When Jennifer concentrates on the significant deviations from established standards, she is using:
A. Inefficient control
B. The principle of deviation
C. The principle of exception
D. Unreasonable control
42) Where are performance data commonly obtained?
A. Top, middle, and lower management
B. Supervisors, line managers, and coworkers
C. Competitors
D. Oral and written reports and personal observation
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